Marketwired Blog

Things to consider when monitoring and measuring social media

After a week off due to the Thanksgiving holiday last week, I was beginning to go through #smmeasure Twitter chat withdrawal.  Luckily for me and the rest of the #smmeasure community, Thursday couldn’t come fast enough.  Thanks to Sheldon @sysomos for coming up with engaging questions and taking on co-host duties.

#smmeasure chat #18 recap

As a preface to this week’s chat, we highlighted one of Katie Paine’s (@kdpaine) downloadable worksheets on questions you must answer to start monitoring your social media needs.  If you have any questions, tweet @smmeasure. Take a look at the full #smmeasure chat transcript. Here are a few highlights:

Q1: How do you decide what to monitor?

  • @mhandy1:  “I start with a keyword scrape then pull a tweet cloud from a targeted user”
  • @KaryD:  “We start by determining the goals and the KPI’s that will prove whether goals are met or not. Then, find the metrics.”
  • @AnnaOBrien:  “If you go into sM measurement blindly u’ll end up with lots of random data that’s not useful. Establish business needs first”  “What do I want to discover about my business, customer, industry needs?”
  • @agardina:  “depends on the goals of your campaign and content you have available.”
  • @grmeyer:  “start with brand or trademarks, then competitors, then hashtags you like – for ideas, ask 10 people who don’t know you”
  • @blogbrevity:  “Like a reverse elevator pitch – what do others say about U. :)”

Q2:  How often should you be reporting your findings?

  • @mhandy1:  “Every 2 weeks to cmgrs monthly or Quarterly to higher ups… with Actionable/comparable results”
  • @AnnaOBrien:  “Certain situations call for adhoc reporting with data produced hourly, but standard SM reporting should be weekly/monthly.”  “Community managers aren’t built for data, they’re great conversationalists, not great analysts. Different skill sets.” 

Q3:  How do you decide where to monitor?

  • @jgombita:  “check out: @erin_anne: Aggregators: Social Mention. Google Alerts. CoTweet. Co.mments. BoardTracker. IBM.”

Q4:  Do you use automated monitoring and coding or do you do it manually?

  • @40deuce:  “I use our @Sysomos software to bring it all in and auto-code, but I always go over things myself to double check”
  • @AnnaOBrien:  “Every brand needs a tool. 3 cats basic, database, & text analysis tools. Budget & need determine best fit”
  • @agardina:  “we use a combination of automatic and manual coding, especially when tracking details like themes and sentiment.”
  • @mhandy1:  “there are definitely automated tools that can be used… effectively.. spend some time on @oneforty”

Q5:  @kdpaine’s checklist has a section for reporting. How do I make my #’s matter to mgmt/clients?

  • @MyNextCustomer:  “Mining your analytics data can also help find mentions by looking at referring sites.”

Some tools mentioned by the #smmeasure community:

Check back here every Friday for chat recaps and transcripts.  Join the Marketwire Facebook page to get #smmeasure weekly topics.  If you have any questions for the community, tweet @smmeasure or @marketwire or send me an email nshin[at]  Keep track of all the #smmeasure chat recaps.

Join the #smmeasure LinkedIn Group to connect with others interested in social media and measurement.  See you next week at 9:00 am PST, 11:00 am CST, 12:00 pm EST, 5:00 pm if you’re in London, and 3:00 am Friday if you’re in Melbourne.

See you next Thursday!


Related posts:

Tags: ,

Featured Posts

Press Release Distribution Tips for Reaching Influencers

This is post 4 of our 6-part guide to making the most of influencers in your PR communications. Stay tuned ...

Read More

[Survey]: Are you a #contentmachine?

Do you use blog posts, photos, tip sheets and other content assets in your campaigns and communication activities? Do you post them ...

Read More

Who Are Influencers and Why Do They Matter?

[By Kait Fowlie] The 2015 Tomoson Influencer Marketing Study confirmed that influencer marketing is hot. And ongoing research results along with day-to-day ...

Read More

10 Productivity-Inspiring Podcasts for PR and Marketing Pros

[By Lisa Davis] Podcasting certainly isn’t new, but the wonderfully affordable and portable medium continues to see a steady rise in ...

Read More

Marketwired Team Members Weigh In: What's the Best Thing About Working In the Communications Industry?

[By Kait Fowlie] Last week, a few members of the Marketwired team had a chance to meet up at our Chicago office. ...

Read More

Follow Me