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How to measure Facebook engagement while gaining fans and likes

Posted By Marketwired On August 20, 2010 @ 2:01 pm In IR/PR | 4 Comments

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There was a lot of anticipation building up to this week’s #smmeasure chat on Facebook measurement and your collective minds did not disappoint in providing tips and advice.  I want to thank everyone who participated and helped spread the word.  A big thanks to Sysomos’ Community Manager Sheldon Levine @sysomos [1] for co-hosting the chat.

#smmeasure chat #4 recap

Last week, we discussed the value of a Twitter retweet [2] (RT) and how to measure its value.  This week, we focus on Facebook measurement.  Below is just a small taste of the great conversation we had.  There were so many golden nuggets to take away from the chat that this recap will not do it justice.  I recommend that you take a look at the full transcript [3].

Q1: How do you get fans to like your FB page and to build a quality community?

  • @Dan_L:  “provide quality content and be present/responsive”
  • @swonderlin:  “Present info that they like/enjoy..that way they will pass along! Ask questions!”
  • @jkhalif:  “Provide relevant info about your product and services, prevent spamming, replies to comments and suggestions, etc”
  • @sabrina_scott:  “The growth needs to be organic, and you have to present useful information in a fun atmosphere to keep people coming back”
  • @MichaelNus:  “real trick is getting folks to come to your FB page. If they like it from whatever outside source, they will already be qualified”
  • @tvo:  “We ask our Facebook friends questions about themselves and what they think about topics that are related to our programs”
  • @AnthonyZanfini:  “You have to offer content of value. But it varies whether your target wants value as convos, videos, apps, promos etc.”
  • @ellerich:  “Keep contest fresh on your FB page – too many start to get ppl to join and then never post anything after that”
  • @goonerink:  “Let people come to you. Turning people off your product, much easier than you think.”
  • @PJASchultz:  “What does fb have that othr sites dont? Pics & threaded convo Exploit it 2 make fb useful & relevant.”

Q2:  In addition to FB Insights, what additional metrics do you use to measure FB success/engagement?

  • @swonderlin:  “Biggest sign of success of FB page is your fans suggesting to friends! They bring the fans in!”
  • @ellerich:  “Definitely when asking a question to fans, number of responses/comments is key-nice to see a list of feedback to show up”
  • @AlexConde:  “I think total fans can be too easily driven by a promotion or contest. I prefer SOME engagement (likes or comments)”
  • @Maverick_PR:  “Asking questions on FB can also give additional qualitative results brands can use in planning/research”
  • @amfunderburk1:  “Likes and comments mean more to me. While it’s great to have many fans, I want people to actually interact!”

Q3:  How do you measure influence on FB (courtesy of @erkramer)?

  • @40deuce:  “I’d say that your most active fans will hopefully be seen as influencers as well helping to bring people to your page (sometimes)”
  • @krusk:  “measure influence of page, not fans. Ask them to act on something (i.e coupon code) see how many actually do”
  • @krusk:  “everyone is influential to their friends (usual FB audiences) so you really can’t compare the same way to Twitter.”
  • @marketwire:  “This goes to show that trying to measure influence is useless. Instead focus on what you can actually measure and understand.”

Food for Thought

  • @PJASchultz:  “Both. Ap’tly. RT @tvo: Is sm marketing or com’ity building? RT @PJASchultz: Marketers have to do whatever appeals to their audience”

Check back here every week for #smmeasure chat recaps and transcripts.  Join the Marketwire Facebook page to get #smmeasure weekly discussion topics.  If you have any questions or specific topics that you would like us to discuss in the future, please tweet @smmeasure or @marketwire.  Keep track of all of the #smmeasure chat recaps [4].

Join the #smmeasure LinkedIn Group to connect with others interested in social media and measurement.  I will be off next week as I relocate from Chicago to Los Angeles, but don’t let those tears start streaming down your cheeks yet!  Next week, Garry Przyklenk [5] will be co-hosting under @marketwire along with Sheldon @sysomos, 9:00 am PST, 11:00 am CST, 12:00 pm EST.

Until next time,
Nick


Related posts:

Was Your Community Manager Appreciated?
[6]
The Dark Side of Facebook
[7]
The Fancy Piggybacks on Pinterest
[8]
The "Killer App" For A Brand's Social Media Efforts
[9]

Article printed from @Marketwired Blog: http://blog.marketwired.com

URL to article: http://blog.marketwired.com/2010/08/20/how-to-measure-facebook-engagement-while-gaining-fans-and-likes/

URLs in this post:

[1] @sysomos: http://www.twitter.com/sysomos/

[2] value of a Twitter retweet: http://blog.marketwired.com/2010/08/13/the-value-of-a-twitter-retweet-and-how-to-measure-it/

[3] full transcript: http://wthashtag.com/transcript.php?page_id=16193&start_date=2010-08-19&end_date=2010-08-19&export_type=HTML

[4] #smmeasure chat recaps: http://blog.marketwired.com/tag/smmeasure/

[5] Garry Przyklenk: http://blog.marketwired.com/author/gprzyklenk/

[6]

Was Your Community Manager Appreciated?
: http://blog.marketwired.com/2012/01/26/was-your-community-manager-appreciated/

[7]

The Dark Side of Facebook
: http://blog.marketwired.com/2012/04/20/the-dark-side-of-facebook/

[8]

The Fancy Piggybacks on Pinterest
: http://blog.marketwired.com/2012/06/19/the-fancy-piggybacks-on-pinterest/

[9]

The "Killer App" For A Brand's Social Media Efforts
: http://blog.marketwired.com/2014/02/17/the-killer-app-for-a-brands-social-media-efforts/

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