Ask Craig Newmark to describe what he does, and he’ll respond with the most humble of answers: “I do customer service for a living.” Even his business card lists his title as simply “customer service rep” — oh, and on the same line, given the same level of prominence, “& founder.”
We sat down with Craigslist’s philanthropic entrepreneur  this week in San Francisco as part of Marketwire’s ongoing media relations efforts (although I must admit this particular visit proved to be among my favorites). What we learned from Craig further underscored what really matters: A company can make a difference and still make a profit by always striving to do the right thing. Putting the customer first and asking “what’s the right thing to do?” — something Craig Newmark and Marketwire have in common.
As Craig sees it, this decade is pivotal with a rebalance of power shifting to the people. “Trusted social networks win,” he said. Which is why it’s so important for all of us to listen to the conversations being had and to engage with those communities. Marketwire’s acquisition of Sysomos  offers a powerful tech tool for doing just that and more, and we’re thrilled that Craig’s interested in giving it a spin. He, too, is interested in finding out what’s being said about him and the things most important to him.
In addition to Marketwire’s leveraging of the latest technologies to advance the way the world communicates, we’re also interested in social networking…the old-fashioned way. And so we’re equally thrilled to offer our services and to participate in the Craigslist Foundation Bootcamp  on Saturday, August 14 at UC Berkeley. With 1,500 people gathering to strengthen their neighborhoods and empower their communities, we encourage more to join us and this remarkable group to discover, engage and to make a positive impact on the future.